Standards Against Child Sexual Abuse and Exploitation (CSAE)

1. Introduction

Hero Me (thehero.me) is committed to ensuring the safety and well-being of children in all aspects of our platform. We maintain a zero-tolerance policy toward child sexual abuse and exploitation and actively implement safeguards to prevent, detect, and respond to any such content or behavior.

2. Prohibited Content and Behavior

We strictly prohibit the following on our platform:

• Any content that depicts, promotes, or encourages child sexual abuse or exploitation.
• Any attempt to solicit, groom, or exploit minors for sexual purposes.
• Sharing links, images, or materials related to child sexual abuse content.
• Any behavior that facilitates child exploitation, including attempts to contact minors inappropriately.

3. Preventive Measures

We implement the following proactive measures to protect children on our platform:

• Age Verification: Age checks are conducted during account creation to prevent minors from accessing age-restricted content.
• Parental Controls: Parents and guardians are provided tools to manage and oversee their child's use of our platform.
• Automated Monitoring: We employ AI-based content moderation to detect and block harmful content.
• Staff Training: All employees undergo regular training on recognizing and reporting CSAE content and behavior.

4. Reporting and Response

We provide clear channels for reporting CSAE content and behavior:

• In-App Reporting Tools: Users can easily report content, profiles, or behavior that violates our CSAE policy.
• Dedicated Safety Team: Our internal team is trained to investigate CSAE reports immediately.
• Law Enforcement Collaboration: We promptly report any confirmed CSAE content to appropriate authorities, such as the National Center for Missing and Exploited Children (NCMEC) and local law enforcement agencies.

5. Data Protection and Privacy

We adhere to data protection regulations such as GDPR, COPPA, and LGPD to ensure that children's data is collected and processed responsibly. We take special care to:

• Minimize data collection from minors.
• Encrypt sensitive data.
• Allow parents to manage and delete their child's data upon request.

6. Partnerships and Collaboration

We collaborate with trusted organizations, including:

NCMEC, INHOPE, and WePROTECT Global Alliance to stay informed about CSAE risks and implement best practices.

7. User Education

We actively educate our users, particularly parents and children, about online safety practices through in-app messaging, educational resources, and partnerships with child protection organizations.

8. Commitment to Improvement

We continuously review and update our CSAE prevention strategies to stay aligned with evolving industry standards and threats.

Contact Information

If you encounter or suspect CSAE content on our platform, please report it immediately via our dedicated contact page or contact us at support@thehero.me.

We are committed to maintaining a safe and positive environment for all users and actively stand against child sexual abuse and exploitation.